Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,000.00 - $74,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Mentorship programs
Employee assistance program
Job Description
Hilton Grand Vacations is a leading hospitality company known for its exceptional vacation ownership experiences and commitment to delivering outstanding customer service to its guests and owners. As part of the Hilton portfolio, Hilton Grand Vacations operates numerous resorts and properties worldwide, offering high-quality amenities, beautiful accommodations, and exceptional guest care. The company prides itself on fostering a welcoming and inclusive environment that values diversity and ensures equal opportunity for all employees. Employment in this role is full-time with an annual salary range between $69,000 and $74,000, and the position operates primarily on an evening shift from 2:30pm to 11:30pm.... Show More
Job Requirements
- 3-5 years of related experience
- 2+ years management or supervisory experience
- Direct Front Desk or Front Office operations experience in hospitality environment
- College level reasoning, math, time management and negotiation skills
- Prior cash handling and computer experience
- Ability to lead each field of the department independently
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner
- A courteous and professional demeanor when handling upset guests and difficult situations
Job Qualifications
- 3-5 years of related experience
- 2+ years management or supervisory experience
- Direct Front Desk or Front Office operations experience in hospitality environment
- College level reasoning, math, time management and negotiation skills
- Prior cash handling and computer experience
- Ability to lead each field of the department independently
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner
- A courteous and professional demeanor when handling upset guests and difficult situations
Job Duties
- Manage the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided
- Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied
- Oversee and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest happiness
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Lead night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards
- Handle personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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