Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.25 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Loews Philadelphia Hotel is an iconic establishment situated in the nation's first skyscraper, blending historic elegance with contemporary sophistication. This hotel is a cornerstone of Philadelphia's vibrant cultural and urban scene, offering guests a unique experience that combines rich heritage with modern luxury. Nestled within a city renowned for its expanding skyline and diverse artistic atmosphere, Loews Philadelphia Hotel serves as a premier destination for travelers seeking both comfort and a connection to history. With a commitment to exceptional hospitality, the hotel prides itself on delivering superior guest service within an environment that values both tradition and innovation.
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Job Requirements
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years' experience as front desk agent at a comparable quality property
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
Job Qualifications
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Bachelor degree in hospitality management or related field or exceptionally strong technical and service skills
- Minimum two years' experience as front desk agent at a comparable quality property
Job Duties
- Oversees daily agent activities at the front desk and ensures all team members are adhering to the company standards
- Interacts with the guest and handles all guest requests
- Provides a four diamonds and more experience by focusing on exceeding guest expectations
- Supports the front desk agents by providing constant feedback and training
- Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers
- Responsible for controlling the inventory levels and works closely with the purchasing department
- Coordinates the quality, efficiency, and safe operations of the front office department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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