Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading hospitality management company distinguished by its fully integrated approach to delivering exceptional hospitality services. With a focus on outstanding client service, Driftwood Hospitality Management has cultivated a company culture that empowers its associates to take initiative, be proactive, and actively contribute to the success of their properties through well-defined strategies and clear objectives. The company prides itself on assembling the best talent in the hospitality industry, ensuring excellence in every role, from entry-level positions to senior management across its portfolio of hotels. This commitment to quality and service makes Driftwood an industry leader recognized... Show More
Job Requirements
- Ability to stand and move throughout hotel function areas
- Ability to lift up to 25 pounds
- Capability for occasional twisting, bending, stooping, reaching, standing, and walking
- Frequent talking, hearing, seeing, and smiling
- Ability to work varied shifts including nights, weekends, and holidays
- Maintain high standards of personal appearance and grooming in compliance with dress code
- Demonstrate regular attendance and punctuality
Job Qualifications
- Four-year college degree or equivalent education or experience
- Two to three years of experience in a related hotel company position
- Hospitality industry and hotel department supervisory experience
- Excellent verbal and written English communication skills
- Proficiency in handling cash and credit transactions
- Proficiency in Microsoft Office and Excel
- Knowledge of general office equipment and cash register operation
Job Duties
- Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- Responsible for satisfaction scores for front desk operations and address deficiencies immediately
- Work with the corporate training department to develop action plans for guest satisfaction
- Train guest service agents on proper front desk procedures
- Recruit, interview, and select qualified candidates for front desk positions
- Prepare weekly schedules for front office staff
- Address performance deficiencies through coaching and disciplinary actions
- Complete performance evaluations for front office staff timely
- Oversee and manage the Front Office to ensure efficient operations and guest care
- Attend to guest and group special needs and solve problems confidently
- Monitor daily revenue and expenses to minimize loss and maximize profit
- Manage Front Office staff by creating a motivated and empowering environment
- Ensure guest service agents comply with uniform and name badge standards
- Submit timely and quality reports to corporate
- Monitor and ensure accurate rates daily
- Manage inventory in the property management system
- Review work generated by the night auditor frequently
- Maintain regular attendance and punctuality
- Maintain high personal grooming standards and compliance with dress code
- Perform additional duties as requested
- Act as Manager on Duty when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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