Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $26.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished company within the hospitality industry that prides itself on delivering a fully integrated approach to hospitality services. Known for outstanding client service, Driftwood Hospitality Management has built a reputation as an employer that values proactive associates who take initiative and contribute meaningfully to the success of their properties. The company's culture is centered on empowerment, collaboration, and the pursuit of excellence, making it a preferred workplace for hospitality professionals dedicated to advancing their careers. The company operates a diverse portfolio of hotels and properties, staffed by some of the most talented individuals in the... Show More
Job Requirements
- a four-year college degree or equivalent education or experience
- two to three years of experience in a related hotel company position
- discipline-specific hospitality industry knowledge
- general hotel department knowledge
- supervisory experience
- excellent verbal and written English communication skills
- ability to handle cash or credit transactions
- proficiency with Microsoft Office and Excel
Job Qualifications
- a four-year college degree or equivalent education or experience
- two to three years of experience in a related hotel company position
- discipline-specific hospitality industry knowledge
- general hotel department knowledge
- supervisory experience
- excellent verbal and written English communication skills
- proficiency in Microsoft Office and Excel
- ability to handle cash and credit transactions
- familiarity with general office equipment and cash register operation
Job Duties
- work with the hotel general manager to achieve and exceed guest satisfaction scores in all areas of the hotel
- responsible for satisfaction scores for the front desk operations
- address any deficiencies in the area immediately
- work with the corporate training department to develop action plans to achieve expected guest satisfaction scores
- effectively train guest service agents on proper front desk procedures
- recruit, interview, and select qualified candidates for front desk positions
- prepare weekly schedules for front office staff
- address performance deficiencies of front office staff through coaching and disciplinary actions
- complete performance evaluations for front office staff timely
- manage the Front Office to ensure efficient operations and impeccable guest care
- attend to guest and group special needs and solve problems with graciousness
- monitor daily revenue and expenses to minimize loss and maximize profit
- manage the Front Office staff by creating a motivating environment
- ensure guest service agents comply with uniform and badge policies
- prepare timely and accurate reports for corporate
- monitor and ensure accuracy of room rates daily
- manage inventory in the property management system
- collaborate regularly with night auditor
- maintain consistent attendance and punctuality
- uphold dress code and personal grooming standards
- perform additional duties as requested by supervisor
- act as Manager on Duty when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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