Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $67,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Job Description
HHM Hotels is a renowned hospitality management company dedicated to delivering exceptional guest experiences while adhering to sustainability practices. Recognized for its commitment to excellence and innovation in the hotel industry, HHM Hotels manages a portfolio of premium lodging establishments designed to cater to diverse client needs, ranging from business travelers to vacationers. The company prides itself on its core values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, fostering a culture that emphasizes guest satisfaction, employee development, and operational efficiency.
The Front Office Manager role at HHM Hotels is a pivotal ... Show More
The Front Office Manager role at HHM Hotels is a pivotal ... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts Review submit for approval and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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