Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k plan
Paid Time Off
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over recent years, RAM Hotels has established itself as a leading player in the hospitality industry within corporate America, serving some of the most recognized midscale hotel brands across key markets in Alabama and Georgia. The company’s steadfast commitment to excellence has not only garnered a reputation for quality service but has also fostered a culture of continuous improvement and innovation. At RAM Hotels, the mission extends beyond providing lodging; it focuses on reshaping the guest experience and consistently exceeding guest expectations. Joining the team at... Show More
Job Requirements
- High-school graduate or equivalent
- Three years of relevant work experience
- Ability to work varied schedules
- Physical ability to walk, sit, and stand during shifts
- Ability to lift up to 40 lbs
- Experience preparing team schedules according to business needs
- Leadership capability
- Excellent communication skills
- Strong organizational skills
Job Qualifications
- High-school graduate or equivalent
- Three years of work-related experience in customer service, hotel industry, management, or related fields
- Proficient in MS Word, Excel, and PowerPoint
- Experience with data entry and database management
- Understanding of the hospitality industry
- Previous experience as a guest services manager preferred
- Bilingual communication skills preferred
- Leadership experience with follow-up
- Excellent written and oral communication skills
- Excellent organizational skills
Job Duties
- Ensures guest services and front office operate in a friendly, efficient, and courteous manner that provides exceptional service to all guests
- Operate all aspects of the front office system including software maintenance, report generation, and programming
- Manage and organize guest check-ins and check-outs on large turn days and maintain safety deposit boxes
- Develop, implement, and maintain an effective guest relations program utilizing hospitality services and guest feedback
- Ensure professional and timely handling of messages, packages, and mail, and maintain knowledge of safety programs and policies
- Maintain a clean, welcoming lobby and front desk presence, communicate with housekeeping and general manager, and perform night audit responsibilities
- Perform other tasks as necessary to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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