Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $86,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Employee Discounts
Paid Time Off
Retirement Plan
Professional development opportunities
Job Description
The Quail is a highly prestigious hotel located in the sunny Carmel Valley, California, known for its exceptional hospitality and luxurious accommodations. Renowned for its picturesque surroundings and commitment to guest satisfaction, The Quail offers a unique blend of elegance and comfort that makes it a sought-after destination for travelers and locals alike. As part of a strong hospitality operation, the hotel emphasizes quality service, attention to detail, and a welcoming atmosphere that guests appreciate and remember. The Quail takes pride in fostering a positive work environment where employees can learn, grow, and contribute to the success of the hotel... Show More
Job Requirements
- Bachelor's degree in hospitality or combination of education, training, and experience
- At least 4 years of experience as a manager in front office setting
- Must possess good knowledge of front desk operations
- Available to work weekends, evenings, and holidays
Job Qualifications
- Bachelor's degree in hospitality or equivalent combination of education, training, and experience
- At least 4 years of experience as a manager in front office setting
- Good knowledge of front desk operations
- Strong leadership and interpersonal skills
- Excellent communication and problem-solving abilities
Job Duties
- Responsible for the overall supervision of the hotel front office operations
- Work with hotel manager and guest services manager to improve and implement guest service training and enhancements
- Manage resolution of all aspects of guest disputes and complaints in a timely manner with tact and courtesy
- Oversee and manage staffing levels and payroll expenses in accordance with budgetary guidelines and required service levels
- Maintains consistent quality of service to ensure guest satisfaction
- Assist with general property projects such as IT, procurement, community outreach
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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