Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $86,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
bonus eligibility
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is part of the globally recognized Marriott International brand known for its commitment to exceptional hospitality and service. As a prominent hotel within the Marriott portfolio, The Westin Pittsburgh offers guests a unique blend of comfort, wellness-inspired amenities, and world-class accommodations designed to enhance the overall travel experience. The hotel caters to a diverse clientele, including business travelers, tourists, and families, all seeking a welcoming and rejuvenating environment during their stay. Marriott International fosters an inclusive and diverse work culture, promoting equal opportunity employment and valuing the rich cultural and... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest services, front desk, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of experience in guest services, front desk, or related area
- Strong leadership skills
- Excellent communication skills
- Ability to manage daily operations and handle guest interactions professionally
- Knowledge of front office policies and procedures
Job Qualifications
- High school diploma or GED with four years of experience in guest services, front desk, or related field
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years of relevant experience
- Proven leadership and team management skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and decision-making capabilities
- Experience in managing budgets and operational goals
- Ability to maintain high standards of guest service and satisfaction
Job Duties
- Utilize interpersonal and communication skills to lead and influence team members
- Supervise and manage front office employees and day-to-day operations
- Establish and maintain open, collaborative relationships within the team
- Achieve and exceed performance, budget, and team goals
- Manage department controllable expenses to meet or exceed budgeted goals
- Ensure compliance with front office policies, standards, and procedures
- Provide exceptional customer service and handle guest complaints and problems effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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