Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $34.00
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Employer Matching 401K Retirement Plan
Medical insurance
Dental Insurance
Vision Insurance
free life insurance
Vacation pay
Holiday pay
Management training
Job Description
Aperture Hotels is recognized for its commitment to providing exceptional hospitality experiences across its boutique hotel properties. As a hospitality company, Aperture Hotels blends personalized service with outstanding amenities, ensuring every guest enjoys a memorable and comfortable stay. The company focuses on fostering an inclusive work environment, promoting diversity and team growth. With a dedication to upholding high standards, Aperture Hotels seeks individuals who thrive in dynamic, fast-paced settings and who are passionate about creating positive guest interactions and seamless operations.
The Front Office Manager at Aperture Hotels plays a pivotal role in the daily operations of the hotel... Show More
The Front Office Manager at Aperture Hotels plays a pivotal role in the daily operations of the hotel... Show More
Job Requirements
- High school diploma or equivalent
- Experience managing a front office team under Collective Bargaining agreement
- Ability to multitask and work in fast-paced environment
- Strong communication skills in English
- Ability to work independently and collaborate with others
- Experience with Property Management System preferred
- Physical ability to move objects up to 35 pounds
- Ability to stand, sit, and walk for extended periods
- Manual ability to operate necessary equipment
- Ability to spend extended time viewing computer screens
- Willingness to cover front desk shifts including night audit
- Ability to maintain positive working relationships
Job Qualifications
- Experience managing a front office team and applying rules under the Collective Bargaining agreement, preferably in an upscale boutique hotel
- High school diploma or equivalent required, hospitality degree preferred
- Ability to work independently and promote teamwork
- Experience with Property Management System, OPERA preferred
- Strong verbal and written communication skills in English
- Ability to multitask in a fast-paced environment with high attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Gracious, friendly, and fun demeanor
- Ability to enter and locate work-related information using computers and point of sale systems
- Renovation experience is a plus
Job Duties
- Maintain union vacation bids and ensure compliance under the Collective Bargaining agreement
- Be available to cover front desk shifts including night audit if no coverage is available
- Drive employee and guest satisfaction scores proactively
- Manage Front Office Supervisors and Front Desk Agents
- Maintain daily knowledge of house status, VIPs, and group arrivals
- Represent or assist the General Manager in meetings to support interdepartmental communication
- Liaise with the General Manager on feedback from internal and external reports and guest surveys
- Manage upselling opportunities and email capture initiatives
- Record and log all incidents occurring in the hotel and follow up with the General Manager
- Ensure compliance with hotel credit policy and Standard Financial Procedures
- Familiarize with special packages and promotions and communicate potential leads to Sales Department
- Ensure guest names are known and used during arrivals and departures
- Maintain cleanliness and maintenance of front office work areas and equipment
- Undertake special projects or reasonable requests from the General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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