Front Office Manager

Santa Clarita, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $68,390.40

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

employee development

performance bonuses

Paid holidays

employee recognition programs

Job Description

The job opening is for a full-time position located in Santa Clarita, California, with an annual salary of $68,390.40. It is aimed at individuals interested in working in the hospitality industry, specifically within hotel management. This role is vital to the seamless operation of various guest service functions at the hotel including reservations, guest registration, bell services, telephone services, and guest accounting. There is also a possibility of concierge and garage services reporting to this position, indicating a broad range of responsibilities in guest service management.

This role is designed for someone who is committed to maintaining a ... Show More

Job Requirements

Bachelor’s degree in management, hotel administration, business or related field
Minimum 1 year experience on night audit
Minimum 2 years experience in front desk operations
Minimum 1 year experience in direct sales or retail trade
Physical ability to speak and hear in English
Close and distance vision
Ability to lift/carry up to 25 lbs frequently
Use of manual dexterity and gross motor skills frequently
Work well in normal office conditions and close proximity to others

Job Qualifications

Bachelor’s degree in management, hotel administration, business or related field
Minimum 1 year experience on night audit
Minimum 2 years experience in front desk operations
Minimum 1 year experience in direct sales or retail trade
Equivalent combination of education and experience acceptable
Ability to analyze and interpret business records and statistical reports
Strong mathematical skills to interpret financial information and prepare budgets
Understanding of government regulations affecting business operations
Effective decision-making skills
Strong planning and organizational skills
Ability to adapt to frequent changes and interruptions

Job Duties

Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development
Schedule staff according to labor standards and forecasted occupancy
Maintain standards of guest service quality and contribute to profitability and guest satisfaction across hotel departments
Achieve budgeted revenues and expenses maximizing profitability of guest services department
Develop short term and long term financial and operational plans for guest service department and participate in hotel budget preparation
Manage reservation function to maintain highest room occupancy and average daily rate through suggestive selling
Maintain procedures for credit control, financial transactions, security of monies, guest security, and emergency procedures
Receive guest complaints and ensure corrective actions
Reward employees who meet or exceed guest expectations
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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