Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,680.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates at all hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
Associate of the month and quarter programs
Company-wide associate of the year programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a renowned third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, spanning from the picturesque islands of Hawaii to the vibrant cities in Florida. The company is recognized for its diverse team composed of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders who propel the hospitality industry forward. Springboard Hospitality manages one of the most varied portfolios in the hotel sector and is committed to delivering customer experiences that exceed expectations by blending exceptional service with local cultural authenticity. The company fosters a culture of... Show More
Job Requirements
- Two-year college degree or equivalent
- Minimum of three years related supervisory experience
- Advanced computer software knowledge preferred
- Ability to operate office equipment
- Thorough knowledge of front office operations
- Strong management and supervisory skills
- Maintain warm and friendly demeanor
- Excellent telephone and guest relations skills
- Knowledge of safety and security procedures
- Service oriented with customer service skills
- Effective communication skills
- Energetic and outgoing
- Excellent interpersonal and organizational skills
- Ability to follow directions with accuracy
- Team player with ability to work independently
- Ability to multitask in fast-paced environment
- Basic financial and arithmetic skills
- Typing speed of 45 wpm
- Ability to exercise confidentiality
- Adhere to payroll policies and company handbook
- Knowledge of safety procedures
- Travel as needed
- Work primarily Monday-Friday 8am-5pm PST with occasional weekend/holiday shifts
Job Qualifications
- Two-year college degree or equivalent
- Three or more years of employment in a related supervisory position
- Advanced knowledge of Microsoft Office, Outlook, and Opera PMS preferred
- Ability to operate computer, calculator, phone switchboard, printer, and radio
- Thorough knowledge of front office operations
- Strong supervisory and management skills
- Warm and friendly demeanor with composure and objectivity
- Excellent telephone and guest relations skills
- Knowledge of property safety and security procedures
- Service oriented with excellent customer service and sales skills
- Effective communication skills, both written and verbal
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed, and accuracy
- Team player capable of working under minimal supervision
- Ability to multitask in a fast-paced environment
- Basic financial understanding and arithmetic skills
- Typing speed of 45 wpm
- Ability to maintain confidentiality and discretion
Job Duties
- Review VIP reservations, amenity orders, and resumes for guests
- Update the computer system with inventory and group bookings
- Control suites and special blocks accurately
- Communicate with other departments for guest and group handling
- Maintain contact with Reservations and Sales
- Compute daily payroll, schedules, and reports
- Perform front desk supervisor duties including cash handling and balancing house bank
- Accept and record various payment forms
- Remain calm and resolve guest complaints and emergencies
- Provide clear verbal and written direction to staff
- Administer disciplinary procedures
- Monitor lobby traffic and adjust staffing
- Organize front office meetings and represent in absence of management
- Monitor and report on payroll and supplies expenses
- Follow up on maintenance and safety issues with Engineering
- Implement emergency training and procedures
- Assist in bell person, PBX operator, and reservationist duties during high volume or absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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