Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $31.00
Benefits
Competitive wages
comprehensive benefits
Family owned
Independently run
full-time positions
Job Description
The Colonnade Hotel is a distinguished independent hotel located in the historic Back Bay area of Boston. Nestled among the city's premier shopping and cultural venues, the hotel boasts 285 stylishly appointed guest rooms and luxury suites. Known for its exceptional service, The Colonnade offers unique guest experiences, including Boston's only rooftop swimming pool, making it a landmark for both locals and tourists seeking a memorable urban stay. The hotel's proximity to renowned destinations such as Newbury Street, the Hynes Convention Center, Symphony Hall, Fenway Park, and Logan International Airport ensures guests have convenient access to the best Boston has... Show More
Job Requirements
- Ability to work a variable schedule including evenings, weekends and holidays
- ability to stand for long periods of time and move frequently from area to area
- ability to bend, stoop, crouch, reach with hands and arms
- regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
- must be able to stand or walk for an extended period or for an entire work shift in indoor environments
Job Qualifications
- Minimum 3-4 years experience in the front office of a luxury hotel or similar
- knowledge of Opera system strongly preferred
- reliable, detail-oriented and organized systematic thinker
- able to lead and inspire a team
- able to prioritize job functions in order to meet deadlines
- self-starter with a great personality and strong skills
Job Duties
- Support and coach front desk
- complete shift check-lists as specified
- handle guest check-ins and check-outs and all special requests and challenges in an efficient, friendly and professional manner
- run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals
- update daily group information
- maintain and be familiar with future group files
- monitor and prepare group requirements and relay necessary information to affected departments and individuals
- print cashiers report and verify balances
- verify all banks and deposits accordingly
- monitor key control to maintain hotel security
- respond to guest questions regarding the hotel and know the layout of the hotel including all suites, meeting rooms and all outlet locations and hours of operation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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