Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.00
Work Schedule
Fixed Shifts
Benefits
competitive salary
Comprehensive benefits package
Employee discount for stays at Four Seasons
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals
Discounted rates for Marta and/or parking
Excellent Training and Development opportunities
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company known for delivering exceptional guest experiences through unparalleled service and attention to detail. Established as a leader in the luxury hotel industry, Four Seasons is powered by its dedicated and passionate employees who strive to elevate hospitality standards globally. The company is committed to fostering a company culture built on respect, kindness, and the Golden Rule: treating others as one would like to be treated. This commitment extends beyond guests to include team members as well, promoting a positive and enriching employee experience that fuels outstanding service delivery.Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in front office or guest services
- supervisory or managerial experience preferred
- strong customer service orientation
- excellent communication skills
- proficiency in using hotel management software
- ability to multitask and handle stressful situations calmly
- availability to work varied shifts including weekends and holidays
- commitment to uphold company policies and standards
Job Qualifications
- High school diploma or equivalent
- previous supervisory experience in front office or hospitality operations preferred
- strong leadership and management skills
- excellent communication and interpersonal skills
- proficiency with front office computer systems
- ability to handle guest complaints effectively
- knowledge of financial and credit procedures
- ability to work flexible shifts including nights and weekends
- commitment to delivering exceptional guest service
- familiarity with safety and security protocols
- ability to work collaboratively with diverse teams
Job Duties
- Manages the staff at the Front Desk
- directs all activities of the Assistant Front Office Managers and the Night Manager
- interviews, trains and schedules staff
- conducts performance evaluations and disciplines staff when needed
- reviews and monitors schedules of staff in other departments of responsibility
- monitors their activities to assure standards and guest needs are met
- resolves customer complaints from all areas of the hotel, handling guest interactions with hospitality and professionalism
- coordinates arrivals, departures and billing requirements
- assures all financial and credit procedures are followed
- takes action related to safety and security of guests and employees when senior managers are not available
- checks guest in and out efficiently and friendly manner
- utilizes a variety of computer systems to manage guest services and run reports
- complies with Four Seasons' work rules and professional standards
- works harmoniously and professionally with co-workers and supervisors
- assists with responsibilities in Concierge, Bell Staff, Door Staff, Valet Parking, Business Center, Communications, Reservations, and lobby coverage
- provides basic troubleshooting for in-room services
- works closely with Bell Staff to ensure smooth handling of luggage and special requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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