Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.25 - $27.50
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Same Day Pay
Paid Time Off
Employee Discounts
Job Description
The Residence Inn by Marriott Louisville Airport stands as a premier extended-stay hotel located in close proximity to Louisville International Airport, catering to a diverse clientele that includes business travelers, vacationing families, and long-term guests. As part of the globally recognized Marriott brand and managed by Commonwealth Hotels, a respected hospitality management company with a strong reputation since 1986, this hotel delivers exceptional guest experiences within a dynamic, fast-paced environment. Employees at the Residence Inn by Marriott Louisville Airport benefit from a culture that emphasizes career development, comprehensive training opportunities, and a supportive work atmosphere. This enables team members to... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- basic computer skills including familiarity with reservation or property management systems
- strong communication skills
- ability to manage guest complaints effectively
- multitasking and organizational abilities
- flexible to work weekends, holidays, and irregular shifts
- prior hospitality or front desk experience preferred
Job Qualifications
- Customer service experience in hospitality, retail, or food service
- familiarity with computer and property management systems
- strong verbal and written communication skills
- problem-solving ability in guest relations
- multitasking and organizational skills
- experience with front desk operations is a plus
- high school diploma or equivalent
- flexible and reliable with availability for irregular hours
Job Duties
- Assist guests with check-in and check-out processes efficiently
- handle room reservations, cancellations, and modifications accurately
- respond promptly and professionally to guest inquiries, complaints, and special requests
- process payment transactions including room charges, deposits, and refunds while ensuring accuracy
- coordinate with housekeeping and maintenance to address guest needs and resolve issues
- provide information about hotel services, local attractions, and transportation
- resolve guest concerns or complaints effectively and escalate when necessary
- maintain accurate records of guest stays, payments, and interactions in the property management system
- promote hotel services including upselling rooms and amenities
- ensure safety and security protocols are followed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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