Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401K Matching
Medical
Dental
Vision
Life insurance
long term disability
Employee Discounts
Job Description
Delta Hotels by Marriott Phoenix Mesa is a distinguished upscale hotel brand known for delivering sophisticated hospitality experiences. Part of the Marriott International family, Delta Hotels focuses on crafting elevated travel experiences through streamlined services, elegant design, and seamless guest interactions. Situated in Phoenix Mesa, Arizona, this hotel serves as a preferred destination for business and leisure travelers alike, featuring modern amenities, comfortable accommodations, and convenient access to local attractions. Marriott's commitment to quality and guest satisfaction is evident in the Delta Hotels’ approach to excellence in customer service and operational efficiency.
The Front Office Manager role at De... Show More
The Front Office Manager role at De... Show More
Job Requirements
- Minimum of two years of experience as a front desk manager or similar
- High school diploma or GED required
- Experience with Marriott Full-Service PMS systems preferred
- Ability to work nights, weekends and holidays as hotel operates 24/7
- Strong leadership skills
- Excellent communication skills
- Experience in scheduling and payroll management
- Ability to stand and move throughout most of your shift
- Ability to lift up to 25lbs
- Strong problem solving abilities
- Organizational skills
Job Qualifications
- High school diploma or GED
- Minimum two years experience as a front desk manager or similar role
- Experience with Marriott Full-Service PMS systems preferred
- Strong leadership skills
- Excellent written and verbal communication skills
- Ability to handle multiple tasks and prioritize effectively
- Experience with scheduling and payroll approval
- Customer service orientation
- Ability to work in a fast-paced environment
- Problem-solving skills
Job Duties
- Interview, select, supervise, train and evaluate job performance of front desk agents and night auditors
- Work desk shifts when business levels require and cover shifts when a desk agent or night auditor has a schedule conflict or cannot work their shift as scheduled
- Achieve a high-level score from guest comments and QA reports
- Maintain room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems and resolve them timely with Maintenance and Housekeeping
- Approve all weekly time sheets, payroll, purchase orders and invoices
- Update time and attendance point sheets as needed
- Communicate with the General Manager daily regarding operational developments
- Prepare weekly schedule for front desk agents and night audit staying within company established budget
- Coordinate the training of new employees and ongoing training of front desk staff in collaboration with HR
- Ensure that all Front Desk Procedures are completed daily including checklists, call backs, Marriott digital office, rate variance, etc.
- Monitor cash flow and credit operations of the desk, maintain accuracy in account handling and reconcile discrepancies
- Find and implement professional resolutions to problems and complaints as they occur
- Interface with the sales office to coordinate group room details
- Work with the Group Sales Manager on packages and prepare coupon and package amenities
- Participate in weekly property meetings such as Stand-Up, Manager’s Meeting and BEO/Resume Meeting
- Act as Manager on Duty as required, overseeing operations, delegating tasks and collaborating with other managers and departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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