Renaissance Denver Hotel & Conference Center logo

Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.00 - $29.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Employee Discounts
flexible scheduling

Job Description

Renaissance Denver Central Park Hotel is a modern luxury hotel located conveniently between downtown Denver and Denver International Airport. This sophisticated establishment combines contemporary style with upscale amenities to provide guests with a relaxing and memorable stay. Featuring tech-enabled rooms and suites equipped with plug-in panels and Bluetooth-enabled TVs, the hotel offers stunning views of the Colorado mountains and the Denver city skyline. Guests can indulge in regional American cuisine at the on-site restaurant, Fifty300, or unwind with cocktails in the inviting lounge. The hotel also hosts various events, including meetings, social galas, and weddings, supported by updated venues, custom... Show More

Job Requirements

  • Associate's or bachelor's degree preferred
  • 2 to 5 years of hospitality related experience
  • Ability to work varying schedules including holidays and weekends
  • Capability to perform physical tasks such as standing for extended periods walking pushing lifting up to 25 pounds bending reaching stooping kneeling or crouching
  • Strong organizational and multitasking skills
  • Commitment to safety and compliance with OSHA and MSDS standards

Job Qualifications

  • Associate's or bachelor's degree preferred
  • 2 to 5 years hospitality related experience
  • Strong leadership and team management skills
  • Financial management and budgeting experience
  • Excellent communication and interpersonal skills
  • Knowledge of guest service standards and hospitality best practices
  • Ability to handle guest correspondence and resolve issues effectively

Job Duties

  • Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
  • Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts
  • Review submit for approval and order capital budget items as required
  • Supervise all guest services department managers
  • Review correspondence from guests and incident logs and direct staff according to information obtained
  • Oversee all vendor and personnel contracts throughout the hotel
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
  • Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
  • Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
  • Perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.