Crestline Hotels and Resorts logo

Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.50 - $25.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Paid Time Off
401(k)

Job Description

Westin Virginia Beach Town Center is a distinguished hotel situated in Virginia Beach, known for its exceptional hospitality and commitment to providing an outstanding guest experience. As part of the renowned Westin brand, this establishment caters to both leisure and business travelers, offering premier accommodations and a diverse array of amenities designed to enhance every stay. The hotel prides itself on its upscale environment, modern facilities, and strategic location in the vibrant Town Center area, making it a preferred choice for visitors seeking comfort, convenience, and elegance.

Westin Virginia Beach Town Center is currently seeking a dedicated and experienced... Show More

Job Requirements

  • high school graduate or general education degree (GED)
  • minimum 3 years of experience in hospitality management
  • proficiency with computer systems
  • familiarity with Microsoft Office preferred
  • experience with hotel information systems

Job Qualifications

  • high school graduate or general education degree (GED)
  • work equivalent plus 3 years of experience in hospitality management
  • computer skills required
  • familiarity with Microsoft Office preferred
  • experience with hotel information systems is required

Job Duties

  • create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues
  • work collaboratively with all members of the front office team in departmental planning, development, and execution
  • ensure front office staff and management is properly trained to standards and able to carry out the operations of each department
  • work closely with department managers and supervisors to develop them both personally and professionally
  • ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
  • establish standards for personnel performance and customer service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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