Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
Paid Time Off
employee advancement opportunities
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia, that has grown into a leader in the hospitality industry across corporate America. Operating primarily within the midscale hotel brands in Alabama and Georgia, RAM Hotels is known for its commitment to delivering exceptional guest experiences while advancing the standards of hospitality services. The company fosters a culture of growth and family-like belonging for its employees, offering opportunities for career advancement in a supportive, thriving environment. RAM Hotels prides itself on its ability to meet guest demands and constantly evolve the perception of the hospitality industry... Show More
Job Requirements
- Experience preparing team schedules according to business forecast and needs
- leadership experience with thorough follow-up
- flexibility to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- physical ability to walk, sit, and stand during shift
- ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- three years of work-related experience in customer service, hotel industry, management, or related fields
- proficiency in MS Word, Excel, and PowerPoint
- experience in data entry and database management
- understanding of the hospitality industry preferred
- previous guest services manager experience preferred
- bilingual communication skills preferred
Job Duties
- Ensure guest services and front office operate attentively, friendly, efficient, and courteous
- operate all aspects of front office systems including software maintenance and report generation
- manage and organize guest check-ins and check-outs and maintain safety deposit boxes
- prepare revenue and occupancy forecasts and maximize room revenue
- develop and maintain effective guest relations programs
- ensure professional handling and delivery of messages, packages, and mail
- maintain clean and welcoming lobby and front desk presence during peak hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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