Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $86,000.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Employee Discounts
lodging discounts
golf discounts
Dining Discounts
Job Description
The Quail is a highly prestigious hotel located in the beautiful and sunny Carmel Valley, California. Renowned for its exceptional blend of luxury, comfort, and impeccable guest service, The Quail offers a distinguished hospitality experience that draws visitors from around the world who seek relaxation, refinement, and top-tier accommodations. This elegant hotel prides itself on its commitment to excellence, blending modern amenities with traditional charm to create an inviting atmosphere for all guests. The establishment also features premium services such as fine dining, golf facilities, and a variety of recreational activities that enhance the overall guest experience.
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Job Requirements
- Bachelor's degree in hospitality or combination of education, training, and experience
- at least 4 years of experience as a manager in front office setting
- must possess good knowledge of front desk operations
- available to work weekends, evenings, and holidays
Job Qualifications
- Bachelor's degree in hospitality or related field
- at least 4 years of experience as a manager in front office setting
- good knowledge of front desk operations
- excellent leadership and communication skills
- ability to handle guest complaints professionally
Job Duties
- Responsible for the overall supervision of the Hotel Front Office Operations
- work with Hotel Manager and Guest Services Manager to improve and implement guest service training and enhancements
- manage resolution of all aspects of guest disputes and complaints in a timely manner with tact and courtesy
- oversee and manage staffing levels and payroll expenses in accordance with budgetary guidelines and required service levels
- maintains consistent quality of service to ensure guest satisfaction
- assist with general property projects such as IT, procurement, community outreach
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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