Choice Hotels International logo

Front Office Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $60,000.00 - $62,500.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
auto insurance
accident insurance
HSA contribution
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
paid floating holidays

Job Description

Radisson Blu Aqua Hotel is a distinguished luxury hotel located in downtown Chicago, known for its stylish design and iconic presence. This award-winning property is the first Radisson Blu in the United States and boasts a chic environment with 334 guest rooms and extensive amenities. Positioned within walking distance from major attractions such as Millennium Park, the Magnificent Mile, and Navy Pier, Radisson Blu offers guests a unique and memorable experience in the heart of the city with its 8,000 square feet of fitness and spa facilities. The hotel combines luxury, comfort, and exceptional service to maintain its reputation as... Show More

Job Requirements

  • Minimum one year in a supervisory or management front office position required
  • Previous management experience required
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • High school diploma or GED required, bachelor degree preferred
  • Strong organizational skills, critical thinking skills, problem solver
  • Strong computer systems skills including reservations and reporting systems
  • Strong Microsoft Office suite and reporting system skills
  • Must work well in stressful, high pressure situations
  • Must be able to accurately follow verbal and written instructions and communicate effectively
  • Works well independently or as part of a team
  • Strong attention to detail
  • Strong mathematical and organizational skills required
  • Commitment to exceptional guest service
  • Willing to work a flexible schedule including weekends and holidays
  • Adheres to the policies and procedures of the hotel

Job Qualifications

  • Minimum one year in a supervisory or management front office position required
  • Previous management experience required
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • High school diploma or GED required, bachelor degree preferred
  • Strong organizational skills, critical thinking skills, problem solver
  • Strong computer systems skills including reservations and reporting systems
  • Strong Microsoft Office suite and reporting system skills

Job Duties

  • Assists in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
  • Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
  • Monitors status regularly and adjusts strategies as appropriate
  • Manages the operation of the front office and related areas
  • Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
  • Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
  • Participates in the preparation of the annual budget
  • monitors achievement of budget and takes corrective steps as appropriate

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.