Front Office Manager

Mount Vernon, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $36.42

Work Schedule

Flexible

Night Shifts

Benefits

Health Insurance

Paid Time Off

overtime pay

Retirement Plan

Employee Discounts

training program

Professional Development

Job Description

This esteemed hotel chain renowned for its commitment to unparalleled guest experiences is currently seeking a dedicated Front Office Manager to join their dynamic hospitality team. The hotel prioritizes excellence in service, creating a welcoming atmosphere where guests feel at home from arrival to departure. As a key member of the management team, the hotel emphasizes continuous staff development, operational efficiency, and a quality-driven approach that aligns with industry trends and guest expectations. They offer a competitive hourly wage of $36.42 with eligibility for overtime pay, ensuring that the role is both rewarding and challenging in equal measure.
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Job Requirements

Flexibility to work night shifts and cover the role of Night Manager Relief when needed
Previous experience in hotel management
Excellent communication and interpersonal skills
Proficiency in Opera PMS
Strong organizational and problem-solving abilities
Effective leadership skills
Ability to build effective relationships
Excellent oral and written English communication skills
Flexible schedule based on business demands
Exceptional organizational skills including time management
Strong analysis and problem-solving capabilities
Strong attention to detail
Strong administrative skills
Union experience preferred

Job Qualifications

Previous experience in hotel management, with a strong background in guest services
Excellent communication and interpersonal skills
Proficiency in Opera PMS
Strong organizational and problem-solving abilities
Effective leadership skills with the ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality
Ability to build effective relationships with senior managers, team members and guests
Excellent oral and written English communication skills
second language is desirable
The ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment
Strong skills for analysis and problem-solving
Strong attention to detail and organization skills
Strong administrative skills, to include business writing, mathematics for basic accounting and knowledge of Microsoft Office programs
Union experience preferred

Job Duties

Active interaction with guests makes sure that guests are welcomed, checked in and allocated rooms quickly and politely
Always being available to handle issues or complaints
To uphold effective communication between front office staff with other departments (ie: housekeeping and reservations)
To make sure that all charges are correctly entered on the guest's bill and that this is always up to date
To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file
To make sure that accounts are balanced daily
To make sure effective and speedy check-out procedures
To make sure that luggage is delivered to and collected from rooms in a timely manner
To make sure that inquiries, messages, and bookings are dealt with courteously and efficiently
To make sure that incoming and outgoing telephone calls are handled promptly and courteously
To make sure that all Front of House staff are always correctly dressed
To carry out or ensure that regular On-the-Job training is taking place to agreed standards
To make sure that all Front of House areas are always clean and orderly
To make sure that newspapers and parcels are delivered to rooms without delay
To provide accurate and timeliness submission of all reports and administrative work
To continually develop original and fresh techniques to enhance the guest service by monitoring trends within the industry and making suggestions on how these could be implemented
Manage and monitor activities of all overnight employees making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Conduct Briefing for all staff during Night Shift
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests
Always maintain a professional and high-quality service-oriented environment
Ensure the accurate completion of the daily night audit in a timely fashion
Must be able to perform the full night audit if needed
Oversee preparation of daily summary reports
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing
Be aware and able to enforce all fire-life-safety procedures
Remain current in all updates with regards to new procedures and training
Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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