Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.50 - $28.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a global presence. With over 30 years of experience and more than $15 billion in assets under management, Highgate operates a portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. The company is recognized for its innovative approach and expertise in guiding properties through all stages of their lifecycle including planning, development, recapitalization, and disposition. Highgate’s diverse portfolio encompasses bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring modern hospitality programming and advanced digital technologies. The company uses cutting-edge... Show More
Job Requirements
- high school diploma or equivalent
- experience in hotel management or related field
- strong customer service orientation
- excellent communication skills
- proficiency with computer systems including front office software
- ability to lead and motivate a team
- ability to work flexible hours including evenings, weekends and holidays
- attention to detail and organizational skills
- ability to handle stressful situations professionally
- knowledge of hospitality industry standards and procedures
- valid work authorization
Job Qualifications
- at least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience
- supervisory experience required
- ability to demonstrate exceptional customer service skills
- proficiency in Windows and Microsoft Office
- ability to work long hours as sometimes required
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- effective listening and problem clarification skills
- ability to multitask and prioritize departmental functions
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage
- regular attendance and compliance with scheduling requirements
- maintain high standards of personal appearance and grooming
- comply with hotel standards and regulations
- maximize productivity and assist in problem solving
- effective problem handling skills
- ability to understand and evaluate complex information
- maintain confidentiality of information
Job Duties
- respond to all guests' requests, problems, complaints and/or accidents in attentive, courteous and efficient manner
- motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel standards
- carry a cell phone at all times
- prepare and conduct all Guest Services interviews and follow hiring procedures
- develop employee morale and ensure training of Guest Services personnel
- maximize room revenue and occupancy by reviewing status daily and analyzing rate variance
- attend daily and monthly rooms merchandising meetings
- participate in required M.O.D. program as scheduled
- review Guest Services staff's worked hours for payroll compilation
- prepare employee schedule according to business forecast and payroll budget guidelines
- ensure no-show revenue is maximized through consistent and accurate billing
- maintain Highgate Hotel standards regarding purchase orders and invoice vouchering
- ensure wage progress, productivity and ten day forecast are completed timely
- maintain professional working relationships and promote open communication with managers and other departments
- work closely with Accounting on follow-up items
- operate all aspects of the front office computer system
- monitor proper operation of the PBX console
- ensure staff greet and welcome all guests in accordance with standards
- ensure implementation of all hotel policies and house rules
- assist in preparation of revenue and occupancy forecasting
- ensure logging and delivery of all messages, packages and mail
- maintain constant communication with Housekeeping, Reservations and the Credit Manager
- coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service
- ensure correct and accurate cash handling at the front desk
- follow and enforce all Highgate Hotel credit policies
- ensure that employees are attentive, friendly, helpful and courteous at all times
- maintain and monitor lost and found procedures
- establish and maintain key control system
- ensure participation in monthly team meetings
- focus the Guest Services Department on contributing to guest service and audit scores
- monitor all VIPs, special guests and requests
- maintain required pars of front office and stationery supplies
- review daily front office work and activity reports
- review front office log book and guest request log daily
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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