Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $26.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid PTO
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a well-established hotel management company known for its expansive portfolio of hotels and a solid pipeline of new properties and acquisitions. The company prides itself not just on the quantity of its properties but more importantly on its people-centric approach, fostering a culture that values and creates memorable experiences for both its team members and guests. Ascent Hospitality emphasizes a collaborative work environment where individuals who work well together for a unified purpose can thrive. Their leadership team is composed of accomplished professionals passionate about service, effective communication, and adaptability to challenges and change. This philosophy ensures... Show More
Job Requirements
- High school education required
- some college preferred
- minimum one year in a management role in a hotel required
- must be able to effectively lead a team
- ability to read and speak English fluently
- must be familiar with Microsoft Office
- must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone
- must be able to work a flexible schedule and willingness to work nights, weekends, and holidays
- must be able to work without constant supervision
- required to work desk shifts as needed
Job Qualifications
- High school education required
- some college preferred
- minimum one year in a management role in a hotel required
- must be able to effectively lead a team
- knowledge of and ability to operate personal computers and various property specific applications
- ability to read and speak English fluently
- second or multiple languages are a plus
- ability to perform under pressure
- must have excellent leadership and organizational skills
- must have excellent customer service skills
- must have excellent verbal and written communication skills
- must be familiar with Microsoft Office
- must be familiar with operation of office equipment such as copier, printer, facsimile machine, telephone
Job Duties
- Scheduling of guest services front desk representatives, night audit staff and breakfast attendants as applicable
- fulfill shifts as Manager on Duty as assigned
- hands on approach to leading the Guest Services team
- maintains staffing levels of the department
- maintains supplies and inventory controls for the Front Office and Pantry
- provide management support and coverage in other areas of hotel as needed
- review all schedules, ensuring all issues are identified and addressed
- conduct guest services meetings and ensure employees are kept informed
- be very familiar with the hotel computer system for training, maintenance and troubleshooting
- complete credit check daily
- adhere to all systems and controls of the Front Office and appropriate areas of responsibilities
- assure knowledge and training of marketing programs of company and hotel
- recruit, manage, and train Front Office team
- train front desk/guest services, night audit staff on all company and brand standard programs
- train front desk/guest services, night audit staff on rewards programs and requirements
- maximize room occupancy at best rates
- establish consistent Standard Operating Procedures
- ensure staff is in compliance with company appearance and grooming standards
- assign duties and shifts to team members and observe performances to ensure adherence to hotel policies and established operating procedures
- review guest experience scores
- review scores with staff
- make recommendations for improvement
- ensure that the staff is in proper uniform including name tags and in good condition
- respond to all guest inquiries, complaints and special requests
- create work environment where staff are motivated, productive and positive
- track all corporate accounts
- may be required at any time to assume the job duties of the Front Desk Clerk or any other position directly supervised by this position
- comply with hotel security, fire regulations, and all health/safety regulations and legislation
- oversee smooth operation of breakfast service as applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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