Front Office Manager

Glendale, AZ, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

This job opportunity is with Crescent, a reputable hotel committed to providing exceptional hospitality services. Crescent is known for its dedication to guest satisfaction, maintaining high standards of cleanliness, professionalism, and operational efficiency. As a well-established hotel, Crescent strives to create a welcoming environment for both guests and associates, emphasizing teamwork, safety, and continuous improvement. The hotel values open communication, adherence to standard operating procedures, and a customer-centric approach to create memorable guest experiences. Crescent operates in a dynamic hospitality industry environment where attention to detail, guest relations, and operational excellence are paramount to maintaining its esteemed reputation.

The posit... Show More

Job Requirements

High school diploma or equivalent
Previous experience in front office or hospitality supervision preferred
Ability to work flexible hours including weekends and holidays
Strong communication skills in English
Ability to operate computers and payroll systems
Ability to stand for extended periods and lift up to 50lbs
Ability to handle emergency situations calmly
Commitment to punctuality and regular attendance

Job Qualifications

Ability to communicate in English
Maintain a professional appearance and manner at all times
Ability to communicate well with guests
Knowledge of local area and transportation systems helpful
Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy
Basic mathematical skills and considerable skill in the use of a calculator
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to lift and carry baggage up to 50lbs
Ability to observe and detect signs of emergency situations
Ability to communicate verbally and in writing
Ability to prepare complex reports of room availability and revenues generated
Ability to establish and maintain effective working relationships with associates, customers and patrons
Self-starting personality with an even disposition
Willingness to pitch-in and help co-workers with their job duties
Team player

Job Duties

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Prepare daily and biweekly payroll
Weekly schedules
Ensure maintenance and cleanliness of the Front Office equipment and Bell equipment
Conduct monthly staff meetings which include review standards, hotel and departmental procedures and operating procedures
Respond to guests’ special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Guest Service Agents, and Bell Persons
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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