Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,655.64 - $65,819.55
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) match
Tuition Assistance
discounted hotel stays
Extensive Training
Career development opportunities
performance-based bonus
Job Description
The AC Clayton is a distinguished hotel committed to delivering exceptional hospitality experiences. As part of the vibrant Concord Hospitality family, this hotel prides itself on a culture that values quality, integrity, community, profitability, and fun. The AC Clayton offers guests a welcoming and memorable stay, placing guest satisfaction and operational excellence at the forefront of its mission. As a full-service hotel, it seeks to create a great place to work for all employees, cultivating an inclusive and rewarding environment where staff members can flourish and contribute authentically to the hotel's success.
The Front Office Manager role at ... Show More
The Front Office Manager role at ... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel front office or guest services leadership
- Strong interpersonal and customer service skills
- Ability to manage multiple tasks and lead a team effectively
- Basic knowledge of revenue management and financial reporting
- Familiarity with HR policies and labor law compliance
- Excellent communication and organizational skills
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
Job Duties
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner
- Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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