Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with Company Match
Tuition Assistance
discounted hotel stays
performance-based bonus
Extensive Training
Career development opportunities
Job Description
Concord Hospitality is a premier hotel management company dedicated to providing exceptional guest experiences across its portfolio of high-quality hotels. Known for its unique culture grounded on five cornerstones: Quality, Integrity, Community, Profitability, and FUN, Concord Hospitality strives to create an inclusive, rewarding workplace that fosters growth and innovation. The company emphasizes the importance of associates by offering competitive wages and comprehensive benefits designed to support both professional and personal development. With a strong commitment to diversity and inclusion, Concord Hospitality actively cultivates a work environment recognized as a Great Place to Work for all employees.
At Concord Hospital... Show More
At Concord Hospital... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in hotel front office or guest services management
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel property management systems
- Ability to multitask and work in a fast-paced environment
- Proven problem-solving capabilities
- Basic understanding of financial and revenue management principles
- Familiarity with labor laws and compliance regulations
Job Qualifications
- Proven leadership experience in hotel front office or guest services management
- Strong customer service philosophy and ability to foster a guest-first culture
- Knowledge of revenue management, financial reporting, and hotel operations
- Excellent communication, training, and problem-solving skills
- Familiarity with HR best practices and compliance standards
Job Duties
- Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
- Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
- Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
- Act as Manager on Duty, supporting hotel-wide operations when required
- Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
- Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
- Produce accurate financial reports in a timely manner
- Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
- Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
- Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
- Mentor and develop management talent within the front office team
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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