Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $60,000.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional development opportunities
Job Description
Highgate is a leading real estate investment and hospitality management company with over 15 billion dollars of assets under management and a global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30-year legacy as an innovator in the hospitality industry, Highgate expertly guides properties through all stages of the real estate cycle, including planning, development, recapitalization, and disposition. The company boasts a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring modern design, contemporary programming, and a strong focus on digital technology. Highgate utilizes advanced revenue... Show More
Job Requirements
- High school diploma or equivalent
- At least 5 years of progressive experience in hotel or related field
- Supervisory experience
- Exceptional customer service skills
- Proficiency in Windows and Microsoft Office
- Ability to work long hours
- Warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to multitask and prioritize
- Attendance at required meetings and trainings
- Compliance with appearance and grooming standards
- Ability to handle and solve problems
- Maintain confidentiality
- Ability to understand and evaluate complex information
- Participate in M.O.D. coverage
- Regular and punctual attendance
- Perform other duties as assigned
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field or a 2-year college degree and 3 or more years related experience or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Ability to demonstrate exceptional customer service skills
- Proficient in Windows and Microsoft Office
- Able to work long hours as sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Effective listening, understanding and clarifying of concerns
- Ability to multitask and prioritize functions to meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Identify problems and assist in implementing solutions
- Handle problems effectively
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
Job Duties
- Respond to all guests’ requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
- Motivate, coach, counsel and discipline all guest services personnel according to Highgate Hotel S.O.P.s
- Carry a cell phone at all times
- Prepare and conduct all guest services interviews and follow hiring procedures
- Develop employee morale and ensure training of guest services personnel
- Maximize room revenue and occupancy by reviewing status daily
- Attend daily and monthly rooms merchandising meetings
- Participate in required M.O.D. program
- Review staff worked hours for payroll and submit to accounting timely
- Prepare employee schedule according to business forecast
- Ensure no-show revenue is maximized through consistent and accurate billing
- Maintain Highgate Hotel S.O.P.s regarding purchase orders, invoicing and checkbook accounting
- Ensure wage progress, productivity and the ten day forecast are completed timely
- Promote open communication with managers and other departments
- Work closely with accounting on follow-ups
- Operate all aspects of the front office computer system
- Monitor proper operation of P.B.X. console
- Ensure staff greet and welcome guests per S.O.P.s
- Implement all Highgate Hotel policies and house rules
- Ensure sign off of all service standards by position
- Assist in preparation of revenue and occupancy forecasting
- Ensure timely delivery of messages, packages, and mail
- Maintain constant communication with housekeeping, reservations and credit manager
- Coordinate ongoing implementation of service philosophy
- Ensure correct and accurate cash handling
- Follow and enforce all credit policies
- Ensure employees are attentive and courteous to guests and staff
- Manage lost and found procedures
- Establish and maintain key control system
- Participate in monthly team meetings
- Focus guest services on service and audit scores
- Monitor VIPs, special guests and requests
- Maintain pars of office and stationary supplies
- Review daily front office reports
- Review guest request log daily
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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