Front Office Manager

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $31.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Competitive wages

comprehensive benefits

full-time employment

Job Description

The Colonnade Hotel is an iconic independent hotel located in the heart of Boston's historic Back Bay neighborhood. Renowned for its stylishly appointed guest rooms and luxury suites, this hotel offers a unique blend of Bostonian charm and contemporary elegance. Featuring 285 guest rooms, the Colonnade has built a reputation over more than 40 years for providing genuine hospitality to residents and visitors alike. A notable highlight of the hotel is Boston's only rooftop swimming pool, along with recently remodeled function rooms and a grand ballroom that hosts many of the city's prominent business and social events. The hotel's prime... Show More

Job Requirements

Able to work a variable schedule including evenings, weekends, and holidays
physical ability to stand for long periods and move frequently
ability to bend, stoop, crouch, reach with hands and arms
able to regularly lift and/or move up to 25 pounds and occasionally up to 40 pounds
must be able to stand or walk for an extended period or for an entire work shift in indoor environments

Job Qualifications

Minimum 3-4 years experience in the front office of a luxury hotel or similar
knowledge of Opera system strongly preferred
ability to lead and inspire a team
reliable, detail-oriented, and organized systematic thinker
strong communication and interpersonal skills
ability to prioritize job functions to meet deadlines
self-starter with a great personality and strong skills

Job Duties

Support and coach front desk
complete shift check-lists as specified
handle guest check-ins and check-outs and all special requests and challenges efficiently and in a friendly and professional manner
run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals
update daily group information and maintain future group files
monitor and prepare group requirements and relay necessary information to affected departments and individuals
print cashiers report and verify balances
verify all banks and deposits accordingly
monitor key control to maintain hotel security
respond to guest questions regarding the hotel and know the layout including all suites, meeting rooms and outlet locations and hours of operation

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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