Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Paid Time Off
employee recognition programs
supportive management
team-oriented culture
Job Description
Comfort Inn & Suites - East Greenbush, Albany, NY is part of the reputable Choice Hotels family, known for delivering consistent, quality hospitality experiences across the United States and internationally. As a well-established hotel brand, Comfort Inn & Suites offers comfortable accommodations, convenient amenities, and exceptional guest services tailored to business and leisure travelers alike. The East Greenbush location combines a welcoming atmosphere with professional service, making it a preferred choice for visitors to the Albany area. The hotel prides itself on upholding Choice Hotels standards, emphasizing guest satisfaction, team collaboration, and operational excellence to create memorable stays for every... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or hospitality management
- Proficiency in hotel property management systems
- Strong leadership and communication skills
- Ability to work flexible hours including weekends and holidays
- Problem-solving ability
- Commitment to excellent guest service
Job Qualifications
- Previous hotel front desk or hospitality management experience
- Choice Hotels experience a plus
- Strong leadership, communication, and problem-solving skills
- Proficiency in hotel property management systems such as ChoiceADVANTAGE preferred
- Excellent organizational skills and attention to detail
- Availability to work flexible hours including weekends and holidays
- Positive attitude with a genuine passion for guest satisfaction
Job Duties
- Supervise and support all front desk operations including check-in, check-out, billing accuracy, and guest service functions
- Lead, train, motivate, coach, and schedule front desk agents to ensure optimal coverage and performance
- Handle guest complaints and resolve issues promptly and professionally
- Manage daily reports, room inventory, and front office communications
- Work closely with Housekeeping and Maintenance to ensure guest rooms and common areas meet quality expectations
- Maintain compliance with hotel policies, brand standards, and safety procedures
- Prepare and review daily reports ensuring accuracy in financial and operational data
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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