Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $29.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Hilton Garden Inn Danbury is a well-established and respected hotel located in Danbury, Connecticut, known for providing comfortable and quality accommodations for both business and leisure travelers. As part of the Hilton Worldwide portfolio, the Hilton Garden Inn brand is synonymous with exceptional customer service, modern amenities, and a welcoming atmosphere. This location prides itself on maintaining high standards of hospitality and guest satisfaction by fostering a positive work environment and encouraging professional growth among its staff. The hotel offers a variety of services, including spacious guest rooms, meeting spaces, on-site dining, and convenient access to local attractions, making it... Show More
Job Requirements
- High school diploma or equivalent
- Prior management or supervisory experience preferred
- Ability to work evening and weekend shifts
- Strong customer service orientation
- Effective communication and interpersonal skills
- Ability to handle guest complaints professionally
- Knowledge of hotel operation standards
- Capable of managing multiple tasks and priorities
- Detail-oriented and organized
- Familiar with applicable labor laws and hiring practices
- Comfortable working in a fast-paced environment
- Proficient in relevant software applications
Job Qualifications
- High school diploma or equivalent
- Prior management experience in hospitality preferred
- Strong leadership and interpersonal skills
- Excellent problem-solving abilities
- Effective communication skills both oral and written
- Ability to work evenings and weekends
- Competency in using hotel management software
- Familiarity with guest service standards and procedures
- Ability to train and develop staff
- Knowledge of safety and security procedures
Job Duties
- Monitors and ensures compliance with all guidelines for operations
- Conducts monthly department meetings to review new procedures and solicit input from all employees
- Handles and provides resolution to guest complaints and employee issues
- Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys
- ensures employee wages follow wage and salary guidelines
- Ensures property hiring practices comply with all state and federal requirements
- Performs functions of the General Manager or Assistant General Manager in their absence
- Perform functions of Guest Service Agent as needed
- Provides training, including safety training, to front office staff as directed by Management
- Assists in the selection of Guest Service Agents
- Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Assist management team in conducting regular staff meetings
- All other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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