Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,900.00 - $87,200.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
Flexible spending account
vacation days
Job Description
Hyatt is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences through attentive and caring associates. The company operates a diverse portfolio of hotels and resorts worldwide, each dedicated to maintaining high standards of service and guest satisfaction. At Hyatt, the focus is on creating efficient, meaningful experiences for guests, supported by a strong team of professional and motivated employees. The Grand Hyatt Denver is one of Hyatt's flagship properties, offering luxurious accommodations, exemplary service, and a vibrant atmosphere in the heart of Denver, Colorado. This property embraces the company's core values of empathy, wellbeing,... Show More
Job Requirements
- High school diploma or equivalent
- minimum 4 years progressive hotel Rooms Management experience
- at least 2 years progressive management involvement within the Rooms Division
- strong leadership and communication skills
- proficiency in Microsoft Word and Excel
- excellent organizational and interpersonal skills
- ability to coach and counsel employees
- service-oriented with ability to handle guest complaints
- ability to manage budgets and staffing levels
- familiarity with front office operations and cash handling procedures
- clear and concise English communication
- ability to interact effectively with diverse populations
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience
- service oriented style with professional presentation skills
- at least 2 years progressive management experience within the Rooms Division of a hotel
- hotel/hospitality degree an asset
- must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- clear concise written and verbal communication skills in English
- must be proficient in Microsoft Word and Excel
- must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- maintain guest room inventory
- coach and counsel employees to reflect Hyatt service standards and procedures
- perform all tasks of a Front Office staff as needed to facilitate service
- ensure all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- ensure proper staffing levels for customer service goals
- coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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