Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $68,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
The hiring organization is a hospitality establishment that specializes in delivering exceptional front desk and lobby services within a hotel environment. This company is committed to offering quality customer experiences and ensuring compliance with established service policies and procedures. Situated in a dynamic and guest-centric sector, this company places a strong emphasis on operational efficiency, guest satisfaction, and professional staff coordination. Known for maintaining high standards and fostering an environment of respect and responsibility, the company upholds a brand image synonymous with quality and personalized service.
The available position is a full-time Front Desk Manager role offering a compet... Show More
The available position is a full-time Front Desk Manager role offering a compet... Show More
Job Requirements
- Bachelor's degree or equivalent
- Four years related experience or equivalent
- Proven leadership skills
- Excellent communication skills
- Proficiency with Microsoft Office and hotel management software
- Ability to manage and motivate staff
- Ability to handle guest complaints and ensure customer satisfaction
- Professional appearance and demeanor
- Ability to acquire necessary safety certifications
- Flexibility to work in changing environments
- Acute attention to detail
- Strong organizational skills
- Ability to work effectively with diverse teams
Job Qualifications
- Bachelor's degree or equivalent preferred
- Four years related experience or equivalent
- Proven leadership and business acumen skills
- Demonstrated proficiency in supervising and motivating subordinates
- Basic competence in subordinates' duties and tasks
- Good judgment with the ability to make timely and sound decisions
- Excellent written and oral communication skills
- Bilingual skills a plus
- Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Proficient on Microsoft Office, brand internet platforms, Profit Sword
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with diverse people at all levels
- Acquire and maintain required certification for site and fire safety in New York City
Job Duties
- Organizes, directs, and monitors daily activities of front desk agents in duties and responsibilities of front desk, concierge, bell/valet, security, and night audit services
- Understands and promotes a culture of responsibility for those within our care
- Be a brand ambassador
- know and represent the brand story, local information and be in appropriate uniform at all times
- Directs, implements, and maintains service standards
- Maintains complete knowledge of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages, and promotions
- Monitors guest registration, check-out, and telephone service
- Develops, implements, and monitors department budget and manages expenses within approved budget constraints
- Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable
- Performs front desk agent responsibilities as needed including checking guests in and out, responding to questions, and resolving complaints
- Assists with dining, entertainment, or transportation reservations
- Assists front office staff with resolution of guest problems/complaints
- Possesses and maintains knowledge of hotel services, facilities, policies, and local attractions
- Monitors social media and travel sites for response and trends
- Prepares accurate and timely reports
- Hires, trains, supervises, motivates, and develops front office staff
- Manages schedules and workflow
- Assigns duties and monitors quality of work ensuring compliance with organizational policies and safety regulations
- Provides day-to-day guidance and oversight of subordinates
- Takes corrective actions for problem areas
- Performs other related duties as assigned by management
- Directly supervises all front office employees
- Carries out supervisory responsibilities including interviewing, hiring, training employees
- Plans, assigns, and directs work
- Appraises performance
- Rewards and disciplines employees
- Addresses complaints and resolves problems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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