Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Health Insurance
Health savings account
Life insurance
Paid Time Off
Parental leave
Referral program
Vision Insurance
Job Description
O'Reilly Hospitality Management, LLC (OHM) is a forward-thinking and growing hospitality management company dedicated to offering exceptional opportunities for those passionate about sustainability efforts, health and wellness, community involvement, and philanthropic outreach. Committed to empowering team members at all levels of leadership, OHM fosters an environment where every individual can contribute in a meaningful and unique way to the company's operations and success. Known for its supportive and collaborative culture, OHM seeks detailed-oriented professionals who are motivated to make a real impact within the hospitality industry. The company’s emphasis on growth and development ensures that each team member is given... Show More
Job Requirements
- Associate or bachelor’s degree in Hospitality Management, Management, or Business
- Two-year supervisory experience preferred
- One-year line-level experience preferred
- Ability to stand for long periods
- Ability to lift up to 40 pounds occasionally
- Strong leadership and organizational skills
- Excellent communication skills
- Experience with property management systems
- Competence in Microsoft Word and Excel
- Ability to multitask and prioritize
- Ability to work well with others
- Compliance with all company policies and procedures
- Ability to work in a fast-paced environment
- Must report to work on time and in uniform
- Ability to manage cash and credit transactions
- Adherence to local, state, and federal laws
- Commitment to team member engagement and guest service culture
Job Qualifications
- Associate or bachelor’s degree in Hospitality Management, Management, or Business
- Two-year supervisory experience preferred
- One-year line-level experience preferred
- Strong leadership skills
- Excellent verbal and written communication skills
- Experience with brand-specific property management systems
- Proficiency in Microsoft Office applications
- Ability to multitask and prioritize
- Ability to work under pressure
- Knowledge of hotel operations and guest services
- Demonstrated problem-solving skills
- Ability to interact effectively with diverse personality types and maintain professionalism
- Comfort with leadership visibility and community engagement
Job Duties
- Supervises Front Office including recruiting, hiring, performance evaluations, training and development, and progressive discipline
- Maintains OHM and brand standards of service quality ensuring all guest needs are met with world-class guest service
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department
- Liaison with all departments including Housekeeping, Food & Beverage, Sales, and Engineering
- Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas
- Develops short-term and long-term financial and operational plans for the Front Office department aligning with the overall hotel objectives
- Schedules team according to labor standards and forecasted occupancy
- Manages Front Office operations to maximize RevPar and overall profitability
- Maintains procedures for cash, credit control, and handling of financial transactions
- Collaborates on reputation management providing timely responses to guest reviews and concerns
- Ensures staff is properly trained according to OHM and brand standards
- Supports team member recognition and engagement programs
- Manages compliance with local, state, and federal laws and regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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