Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Employee assistance program
Job Description
Kimpton Hotels is a trailblazer in the boutique hotel industry, renowned for fostering heartfelt, human connections that elevate the hospitality experience beyond the ordinary. Founded in 1981 in San Francisco by Bill Kimpton, the company revolutionized hospitality by rejecting impersonal and generic service paradigms, instead creating environments where guests and staff alike could connect authentically. As a part of the hospitality group that is known for its lively, rebellious, and genuine work culture, Kimpton continues to celebrate individuality and creativity. The company is a vibrant community where people with diverse backgrounds, talents, and experiences come together to deliver an exceptional... Show More
Job Requirements
- 2 years of management experience in hospitality or similar industry
- bachelor's degree is preferred
- ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with Opera and Microsoft Office Suite is preferred
- flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- Bachelor's degree preferred
- Minimum 2 years of management experience in hospitality or similar industry
- Proficiency in Diplomatically handling difficult situations and people
- Effective verbal and written communication skills
- Experience with Opera and Microsoft Office Suite preferred
- Ability to work flexible schedules including evenings, weekends, and holidays
Job Duties
- Lead all Front Office operations and set and maintain a high level of guest service
- Provide support, mentorship, and coaching to the front office team
- Delete or add transactions to assist in balancing revenues
- Review Front Desk logbook for information or incidents and communicate with desk agents
- Assist guests with services and requests while following key control and emergency procedures
- Inspect all VIP arrival rooms for quality and readiness
- Attend monthly Wine Hour according to schedule
- Run and attend departmental training classes and seminars as needed
- Supervise all duties performed by the Front Office team
- Coach and counsel employees using proper documentation and techniques
- Ensure all employees are posted at stations on time and complete essential duties before departure
- Schedule operation areas timely and manage sick calls or tardiness by finding coverage including night audit shifts
- Meet or exceed service levels required by Mystery Shopper Survey and guest comment cards
- Manage payroll and expense budgets efficiently
- Maintain guest ledger and its daily accuracy
- Ensure all employees follow cash and credit handling procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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