Front Office Manager
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings
employee perks
Paid Time Off
competitive salary
performance bonuses
Career growth opportunities
supportive work environment
Job Description
Hampton Inn & Suites Charlotte-Arrowood Rd., located at 9110 Southern Pine Blvd, Charlotte, NC 28273, is part of the prestigious Maya Hotels family. Maya Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across multiple top hotel brands, including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. With a strong commitment to operational excellence and guest satisfaction, Maya Hotels is a leader in the hospitality industry, fostering a welcoming and supportive work environment for its employees.
The role of Front Office Manager at Hampton Inn & Suites Charlotte-Arro... Show More
The role of Front Office Manager at Hampton Inn & Suites Charlotte-Arro... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office or guest services
- strong leadership and communication skills
- strong guest relations and problem-solving abilities
- familiarity with hotel property management systems
- understanding of revenue management and budgeting
- ability to work varied schedules including nights, weekends, and holidays
- ability to stand and walk for extended periods
- ability to lift and carry up to 25 lbs
- frequent bending and reaching
- comfortable working in a high-energy, guest-facing environment
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- 2+ years of supervisory experience in front office, guest services, hospitality management or similar leadership role
- strong ability to train, mentor, and manage front office staff effectively
- strong ability to interact with guests, resolve complaints, and enhance guest experiences
- ability to think clearly under pressure and make quick, effective decisions
- familiarity with hotel property management systems and reservation software
- understanding of revenue management, budgeting, and reporting
- willingness to work varied schedules including nights, weekends, and holidays
Job Duties
- Supervise and train front desk staff including receptionists, concierge, and bell staff
- set clear performance expectations, conduct regular evaluations, and provide coaching
- foster a positive, team-oriented work environment that enhances guest services
- lead by example by delivering exceptional customer service and professionalism
- ensure a warm and efficient check-in/check-out process for all guests
- handle guest inquiries, requests, and concerns with professionalism and efficiency
- monitor guest feedback, addressing service improvements and implementing corrective actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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