Job Overview
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Training and Development
career advancement
Employee Discounts
performance bonuses
Retirement Plan
Job Description
HHM Hotels is a distinguished hospitality management company known for operating a portfolio of upscale and luxury hotels that prioritize guest satisfaction, sustainability, and operational excellence. With a reputation for delivering exceptional guest experiences and managing prestigious properties across various locations, HHM Hotels emphasizes a culture of quality service, continuous improvement, and core values that drive success and foster a supportive workplace environment. The company is recognized for its commitment to standards that blend style, sustainability, and guest comfort, creating memorable stays for travelers worldwide.
The position of Front Office Manager at HHM Hotels plays a pivotal role in ma... Show More
The position of Front Office Manager at HHM Hotels plays a pivotal role in ma... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
- Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Availability to work varying schedules including holidays and weekends
Job Qualifications
- Associate's or Bachelor's degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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