Front Office Manager

West Palm Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a respected management company known for overseeing premier hotels with a commitment to excellence in guest services and hospitality. The organization upholds high standards of operational efficiency and customer satisfaction while fostering a diverse and inclusive work environment. Its portfolio reflects a dedication to quality service, continuous staff development, and maintaining an exceptional guest experience in all properties under its management. This commitment to integrity and professionalism makes Driftwood Hospitality Management a sought-after employer in the hospitality industry.

The role of Front Office Manager is critical in ensuring the smooth operation of the hotel's f... Show More

Job Requirements

A four-year college degree or equivalent education or experience
Two to three years in a related hotel company position
Hospitality industry knowledge and general hotel department supervisory experience
Excellent verbal and written English communication skills
Ability to handle cash or credit transactions
Proficiency in Microsoft Office and Excel
Knowledge of general office equipment and cash register operation

Job Qualifications

Four-year college degree or equivalent education or experience
Two to three years experience in a related hotel company position
Hospitality industry knowledge and general hotel department supervisory experience
Excellent verbal and written English communication skills
Proficiency in Microsoft Office and Excel
Ability to handle cash or credit transactions
Knowledge of general office equipment and cash register operation

Job Duties

Work with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel
Responsible for satisfaction scores for the front desk operations and address any deficiencies immediately
Work with the corporate training department to develop action plans to achieve guest satisfaction scores
Train guest service agents on proper front desk procedures
Recruit, interview, and select qualified candidates for front desk positions in conjunction with the General Manager
Prepare weekly schedules for front office staff
Address performance deficiencies through coaching and disciplinary actions
Complete performance evaluations for front office staff timely
Maintain and post weekly guest satisfaction scores
Oversee and manage the Front Office for efficient operations and guest care
Attend to guest and group special needs and resolve complex problems
Monitor daily revenue and expenses to maximize profit
Manage Front Office staff by empowering and coaching throughout the employment lifecycle
Ensure compliance with uniform and name badge policies
Prepare required reports for corporate review
Monitor daily rates and inventory in the property management system
Collaborate with night auditor and maintain regular attendance
Maintain high standards of personal appearance and grooming
Perform other duties as assigned
Act as Manager on Duty when required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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