
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401(k) plan with Company Match
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Aloft Providence Downtown is a vibrant hotel located in the heart of Providence, Rhode Island, offering guests a modern and dynamic environment designed for connection and comfort. As part of the Aloft Hotels portfolio, which is owned by Marriott International, this establishment embraces a unique approach to hospitality that blends contemporary design with a lively atmosphere. The hotel is positioned as a hub for guests to engage with the local area, whether they are visiting for business, leisure, or social events. Aloft Providence Downtown prides itself on providing exceptional service and fostering a sense of community and belonging among its... Show More
Job Requirements
- high school diploma or GED
- four years experience in guest services, front desk, or related professional area
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- two years experience in guest services, front desk, or related professional area
- strong leadership skills
- excellent communication abilities
- ability to manage multiple responsibilities
- competency in financial and budget management
- experience in employee supervision and development
- commitment to customer service excellence
Job Qualifications
- high school diploma or GED with four years experience in guest services, front desk, or related area
- or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with two years experience in guest services, front desk, or related area
- strong interpersonal and communication skills
- leadership and team management experience
- ability to manage operations and financial performance
- knowledge of front office policies and procedures
- experience in customer service and conflict resolution
- ability to coach, mentor, and develop staff
- proficiency in managing budgets and staffing
- problem-solving and decision-making skills
- effective performance management abilities
Job Duties
- utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- supervises and manages employees
- manages all day-to-day operations
- understands employee positions well enough to perform duties in employees' absence
- establishes and maintains open, collaborative relationships with employees
- ensures recognition of employees across responsibilities
- communicates performance expectations and monitors progress
- celebrates successes and publicly recognizes team contributions
- achieves and exceeds performance, budget, and team goals
- manages day-to-day operations to meet quality standards and customer expectations
- develops goals and plans to prioritize and organize work
- keeps Front Office team focused on critical operations
- conducts department meetings and communicates goals
- reviews staffing levels for operational and financial needs
- understands impact of Front Office on overall property financial goals
- manages controllable expenses to meet budget
- ensures compliance with Front Office policies, standards, and procedures
- administers disciplinary procedures and supports Peer Review Process
- provides services that exceed customer satisfaction standards
- improves service through feedback and coaching
- acts as 'Service Champion' creating positive guest relations
- displays leadership in guest hospitality
- empowers employees to deliver excellent service
- maintains an atmosphere conducive to guest experience
- reviews guest feedback data for improvements
- responds to guest complaints
- observes and provides feedback on service behaviors
- identifies developmental needs and coaches employees
- sets performance standards and monitors performance
- establishes realistic goals
- solicits employee feedback and addresses concerns
- ensures fair and equitable treatment of employees
- manages progressive discipline
- administers performance appraisals
- interviews and hires staff timely
- communicates effectively across organization
- analyzes information to solve problems
- informs executives and team about relevant matters
- identifies and resolves operational challenges
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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