Job Overview
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) retirement plan
Flexible spending account
Life and AD&D insurance
short-term disability
voluntary long-term disability
Commuter Benefits
Pet insurance
Job Description
theWit Hotel, located in the heart of Chicago, IL, is a premier Hilton-branded hospitality establishment known for its vibrant atmosphere and commitment to delivering exceptional guest experiences. As a unique hospitality management company, theWit leverages decades of industry expertise and a diverse leadership team to innovate and elevate the guest service experience consistently. Emphasizing a culture where people are the most valuable asset and guests remain the priority, theWit fosters an environment of genuine service, humility, and inclusivity that mirrors the diverse clientele it serves. The company prides itself on relentlessly pursuing the finest talent and trends, blending technology and... Show More
Job Requirements
- Four-year degree or equivalent experience
- minimum four years of hotel management experience
- ability to stand for entire shift
- ability to lift and carry up to 30 pounds
- flexible availability to work a 24/7 schedule
- punctual and consistent attendance
- proper uniform and grooming standards
- excellent communication skills
- commitment to exemplary customer service
- experience with Hilton standards
- physical ability to perform repetitive motions
Job Qualifications
- Four-year degree or equivalent experience
- minimum four years of hotel management experience
- proven track record in guest services, conflict resolution, and service recovery
- strong leadership and coaching skills
- experience with Hilton brand standards
- excellent communication and organizational abilities
- ability to work in a 24/7 hotel operation
- proficiency in managing financial transactions and reporting
Job Duties
- Manage front desk guest service operations
- assist in hiring, training, and managing performance of front office staff
- communicate feedback and administer discipline
- coordinate with accounting team on guest inquiries, rewards reimbursements, and account reconciliation
- serve as primary contact for Hilton guest services and standards
- schedule front office team members including bellman, doormen, concierge, and valet
- lead hotel communication regarding arrival patterns and events impacting guest stays
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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