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Hostess in Baltimore

FRONT OFFICE HOST | OVERNIGHT (NIGHT AUDIT) |FULL-TIME |$22.17/HR.

Hyatt Regency Baltimore Inner Harbor logo

Hyatt Regency Baltimore Inner Harbor

FRONT OFFICE HOST | OVERNIGHT (NIGHT AUDIT) |FULL-TIME |$22.17/HR.

Baltimore, MD, USA|Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $22.17
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement

Job Description

Hyatt is a globally recognized hospitality company dedicated to providing exceptional guest experiences by fostering an inclusive and caring environment for both guests and employees. Known for its commitment to empathy, hospitality excellence, and a culture that prioritizes the well-being of its team members, Hyatt continually invests in its workforce to ensure personal and professional growth. As a leading name in the hotel industry, Hyatt offers a welcoming atmosphere that nurtures collaboration, diversity, and innovation within its dynamic settings. Whether you are interacting with guests or working behind the scenes, the company’s philosophy emphasizes care as a central value that... Show More

Job Requirements

  • High school diploma or equivalent
  • previous customer service experience
  • strong communication skills
  • basic computer proficiency
  • ability to stand for prolonged periods
  • availability to work overnight shifts including weekends and holidays
  • ability to handle multiple tasks effectively
  • professional appearance and demeanor

Job Qualifications

  • Previous customer service experience including cash and credit cards in a service provider industry
  • hospitality experience a plus
  • friendly and outgoing with a good attitude and professionalism
  • speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • develop and maintain positive working relationships with others
  • ability to multi-task and work well under pressure
  • computer knowledge using a windows environment
  • ability to stand for long periods of time
  • availability for nights, weekends and holidays preferred

Job Duties

  • Answer multi-line phones in a courteous and professional manner
  • create new reservations either in person, via email or by telephone
  • process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
  • coordinate with housekeeping to track readiness of rooms for check-in
  • work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
  • process all payment types such as room charges, cash, checks, debit, or credit
  • research and resolve disputed charges for guests

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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