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FRONT OFFICE HOST | FULL-TIME|$22.67/HR.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.67
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Employee stock purchase plan
Tuition Reimbursement
Job Description
Hyatt is a globally recognized hospitality company dedicated to delivering exceptional guest experiences while prioritizing the well-being and growth of its employees. Known for its commitment to care and empathy, Hyatt fosters an inclusive environment where colleagues are supported personally and professionally. The company values diversity and inclusion, ensuring a workplace where all employees feel valued and empowered to be their best. Hyatt's reputation as a leader in the hotel industry is built on its dedication to creating memorable stays for guests through quality service, innovative hospitality solutions, and a genuine culture of care.
We are currently seeking ... Show More
We are currently seeking ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- excellent communication and interpersonal skills
- basic computer proficiency
- ability to handle multiple tasks simultaneously
- availability to work flexible shifts including weekends and holidays
- ability to stand for extended periods
- professionalism and positive attitude
- attention to detail
- ability to maintain confidentiality
Job Qualifications
- Previous customer service experience including cash and credit cards in a service provider industry
- hospitality experience is a plus
- friendly and outgoing with a good attitude and professionalism
- communicate using clear and professional language
- prepare and review written documents accurately
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- ability to multi-task and make solid business decisions with minimal supervision
- work well under pressure
- computer knowledge using a Windows environment
- ability to stand for long periods
- availability for flexible shifts, weekends, and holidays preferred
Job Duties
- Answer multi-line phones in a courteous, professional manner
- create new reservations in person, via email, or by telephone
- process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
- coordinate with housekeeping to track readiness of rooms for check-in
- ensure guest rooms meet requests, hotel standards, and accommodate special client needs
- process all payment types including room charges, cash, checks, debit, or credit
- research and resolve disputed charges for guests
- follow up with guests regarding satisfaction with guest-related issues
- process all checkouts including resolving late and disputed charges
- answer, record, and process guest calls, messages, requests, questions, or concerns
- run daily reports such as number of arrivals and departures and check reports for accuracy
- review shift logs and document pertinent information
- balance and drop receipts according to accounting specifications
- follow all company policies and maintain a clean, professional appearance
- maintain confidentiality of proprietary information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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