FRONT OFFICE HOST (FRONT DESK AGENT)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
retirement savings plan
basic life insurance
Paid vacation
paid sick days
Paid holidays
Paid Family Bonding Time
new child leave
Adoption assistance
Free room nights
discounted room rates
Tuition Reimbursement
Free Meals
Employee stock purchase plan
Retail Discounts
growth opportunities
Job Description
Hyatt Regency Washington on Capitol Hill is a prestigious hotel located just steps away from the U.S. Capitol building. As part of the Hyatt Hotels Corporation, this hotel offers guests a blend of luxury, convenience, and superior service reflecting the vibrant culture of the nation’s capital. The hotel is known for its newly renovated spaces and excellent guest amenities, establishing itself as a desirable destination for both business and leisure travelers. Hyatt, recognized as one of Fortune's 100 Best Companies to Work For for several years running, strives to create an engaging, rewarding, and supportive work environment for its employees.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service preferred
- Ability to work between 7:00am and 11:30pm any day including weekends and holidays
- Professional and courteous demeanor
- Strong communication skills
- Basic computer literacy
- Ability to multitask in a fast-paced environment
- Must support Hyatt's core values and guest care philosophy
Job Qualifications
- Previous customer service experience
- Professional presentation
- Hotel experience is a plus
- Excellent interpersonal skills
- Strong organizational skills
- Effective communication abilities
- Basic computer systems knowledge
- Ability to learn new systems
- Ability to work flexible schedules including weekends and holidays
- Commitment to Hyatt's purpose of authentic human care
Job Duties
- Check guests in and out
- Communicate hotel services to guests
- Serve as the main point of contact for guests during their stay
- Ensure a positive first and last impression for guests
- Assist guests with inquiries and requests
- Coordinate with other hotel departments to fulfill guest needs
- Maintain accurate guest records and handle administrative tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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