FRONT OFFICE HOST - FLEX AM/PM| FULL-TIME|$22.17/HR.
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.17
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Tuition Reimbursement
Employee Discounts
Job Description
Hyatt is a globally recognized hospitality company dedicated to caring for people so they can be their best. With a strong commitment to inclusivity and well-being, Hyatt fosters an environment where colleagues are valued as the heart of the organization. The company emphasizes empathy, personal and professional growth, and the creation of meaningful guest experiences. Hyatt’s diverse portfolio of hotels and resorts worldwide positions it as a leader in the hotel industry, offering quality service and innovative hospitality solutions.
The Front Office Host role at Hyatt is a highly visible and dynamic position integral to shaping guests' first impressio... Show More
The Front Office Host role at Hyatt is a highly visible and dynamic position integral to shaping guests' first impressio... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- ability to stand for extended periods
- proficiency with computer systems and multi-line phone systems
- strong communication skills
- availability for flexible shifts including weekends and holidays
- professional and friendly demeanor
- ability to handle multiple tasks in a fast-paced environment
Job Qualifications
- Previous customer service experience including cash and credit cards in a service provider industry
- hospitality a plus
- friendly and outgoing with a good attitude and professionalism
- speak with others using clear and professional language
- prepare and review written documents accurately and completely
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships with others
- ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
- computer knowledge using a windows environment
- ability to stand for long periods of time
- availability for flexible shifts, weekends and holidays preferred
Job Duties
- Answer multi-line phones in a courteous, professional manner
- create new reservations either in person, via email or by telephone
- process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- coordinate with housekeeping to track readiness of rooms for check-in
- work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
- process all payment types such as room charges, cash, checks, debit, or credit
- research and resolve disputed charges for guests
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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