Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.75
Work Schedule
Flexible
Benefits
Health Insurance
401(k)
401(k) matching contribution
Paid Time Off
Holidays
monthly fitness membership reimbursement
qualified parking and transportation tax exemption
discounted colleague rate room nights
complimentary room nights
Complimentary Meals
on-site bike rack
Job Description
Park Hyatt Chicago is a distinguished Forbes Four-Star hotel situated in the prestigious Gold Coast neighborhood of Chicago, known for its blend of sophisticated design, fine art, and exemplary world-class service. Overlooking the magnificent Lake Michigan, the hotel is revered for redefining understated luxury by providing bespoke and personalized experiences for its guests. The hotel’s ethos centers on discretion, grace, and individualized care, crafting meaningful connections and lasting memories for each visitor who walks through its doors.
Park Hyatt Chicago prides itself on being more than just a place to stay; it is a sanctuary where guests experience tranquilit... Show More
Park Hyatt Chicago prides itself on being more than just a place to stay; it is a sanctuary where guests experience tranquilit... Show More
Job Requirements
- Minimum of 2 years of relevant luxury hospitality experience
- experience in guest relations or front office role
- polished and professional presentation
- excellent communication skills
- proven upselling ability
- technical proficiency in property management systems and office software
- ability to anticipate guest needs
- capacity to handle stress and maintain composure
- availability to work flexible shifts including weekends and holidays
Job Qualifications
- Minimum of 2 years in front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment
- impeccable demeanor and presentation aligned with five-star standards
- clear and articulate communication skills
- skilled in upselling room upgrades and personalized enhancements
- proficiency with property management systems such as Opera, Reserve, and Colleague Advantage
- familiarity with Microsoft Office Suite and point-of-sale systems
- strong service intuition and ability to anticipate guest needs
- ability to remain calm and composed under pressure
- flexible schedule including availability on evenings, weekends, and holidays
Job Duties
- Welcome guests with polished professionalism and warmth
- manage guest arrivals and departures smoothly
- provide personalized support and recommendations to guests
- facilitate communication between departments
- strategically upsell room upgrades and premium services
- anticipate and respond to guest needs with empathy
- maintain composure during peak times and challenging situations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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