FRONT OFFICE HOST

Cicero, IL, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $26.75

Work Schedule

Flexible

Benefits

Health Insurance

401(k)

401(k) matching

monthly fitness membership reimbursement

qualified parking and transportation tax exemption

Paid Time Off

Holidays

Job Description

Park Hyatt Chicago, a distinguished Forbes Four-Star hotel located in the prestigious Gold Coast neighborhood of Chicago, offers a sanctuary of understated luxury where design, art, and world-class service seamlessly converge. This iconic hotel boasts sweeping views of Lake Michigan, crafting an ambiance that combines elegance with comfort for discerning travelers. Renowned for its bespoke guest experiences, Park Hyatt Chicago prides itself on delivering personalized service rooted in discretion, grace, and attention to detail. The hotel is a beacon of refinement, catering to guests who appreciate the finer things in life and expect excellence at every touchpoint.

At Park H... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years luxury hospitality experience in front office or guest relations
Strong interpersonal and communication skills
Ability to maintain professional appearance and demeanor
Familiarity with property management software
Flexible schedule including weekends, holidays, and evenings
Ability to handle stressful situations calmly
Commitment to exceptional guest service

Job Qualifications

Minimum of 2 years in a front office, concierge, or guest relations role within a Forbes-rated luxury hotel or equivalent high-end environment
Impeccable demeanor and presence aligned with five-star standards
Clear, articulate, and thoughtful communication with guests and colleagues
Comfortable and strategic in offering room upgrades and personalized enhancements
Familiarity with property management systems such as Opera, Reserve, and Colleague Advantage
Proficient in Microsoft Office Suite and point-of-sale systems
Ability to anticipate guest needs and respond with empathy and elegance
Graceful and composed under pressure
Open availability including evenings, weekends, and holidays

Job Duties

Welcome guests with polished professionalism and warmth
Manage guest arrivals and departures gracefully
Provide personalized support and thoughtful recommendations
Coordinate seamlessly with hotel departments to fulfill guest requests
Upsell room upgrades and premium services confidently and strategically
Handle guest inquiries and concerns with discretion and empathy
Maintain composure during peak times and challenging situations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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