Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
This position is with a reputable hotel that prides itself on delivering exceptional hospitality and service to every guest. The hotel operates in a fast-paced environment where professionalism, courtesy, and efficiency are of utmost importance. Dedicated to creating a welcoming atmosphere, the establishment seeks to maintain high standards of guest service and satisfaction through an energetic and guest-oriented team. As part of the hospitality industry, the hotel focuses on providing comfort, convenience, and a memorable experience for all its visitors.
The role offered is a key leadership position within the hotel’s front desk team, designed for an individual w... Show More
The role offered is a key leadership position within the hotel’s front desk team, designed for an individual w... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service
- excellent communication skills
- ability to work in a fast-paced, high-pressure environment
- physical ability to stand for long periods and handle light lifting up to 10 pounds
- strong organizational skills
- ability to multitask and prioritize
- cash handling experience
Job Qualifications
- Good computer skills
- excellent verbal and written communication skills
- ability to present a friendly, outgoing, energetic and guest service oriented demeanor
- ability to resolve guest issues, complaints, and problems quickly and efficiently
- highly organized and detail oriented
- ability to stand for long periods
- experience in a customer service or hospitality role preferred
- leadership skills to lead by example and hold others accountable
- ability to operate cash handling procedures accurately
- knowledge of front desk operations
- proficiency in using computer systems for billing and room management
Job Duties
- Maintain and promote high levels of service and hospitality at all times
- ensure every guest feels welcomed and leaves satisfied
- promote guest service and ensure service standards and etiquette are met or exceeded
- process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- secure payment, activate/reissue room keys, clear departures in computer system
- ensure rates match market codes, document exceptions, verify/adjust billing for guests
- communicate to appropriate staff when guests are waiting for an available room and ensure minimal waiting times
- coordinate with Housekeeping and Maintenance to track room status and guest concerns, follow up with guest to ensure problem resolution and guest satisfaction
- file guest/hotel paperwork or documentation as per GM direction
- answer, record, and process all guest calls, requests, questions, or concerns
- answer guest inquiries regarding the city, events, attractions, restaurants, direction, and information
- adhere to front desk checklist and hold other front desk staff accountable to do the same
- account balancing and cash handling
- count and secure cash drawer at beginning and end of shift
- run and check daily reports and credit card authorization reports
- notify appropriate officials of any reports of theft, vandalism, assault, threatening guests/visitors, etc.
- ensure documentation is received by supervisor
- welcome and acknowledge guests according to company standards
- speak using clear and professional language
- stand, sit, or walk for an extended period of time
- move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
- understand and abide by Image and Choice standards/expectations
- follow policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary information
- protect company assets
- other tasks will be assigned as needed by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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