Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
Job Description
Kimpton Hotels is a renowned boutique hotel brand that emphasizes heartfelt, human connections to foster a unique and enriching hospitality experience. Founded in 1981 in San Francisco by Bill Kimpton, the company was born from a desire to break away from impersonal, generic hospitality and create spaces where guests and employees alike can truly connect on a personal level. With an entrepreneurial spirit and a focus on genuine interactions, Kimpton Hotels has established a celebrated culture that thrives on diversity, creativity, and self-expression. The company is committed to improving the lives of its coworkers, guests, owners, and communities through meaningful... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations, and the ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations, and the ability to enter information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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