Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.89
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Job Description
The Victus Group, a well-established hospitality service provider, operates a variety of hotel facilities catering to diverse clientele. They are dedicated to delivering exceptional guest experiences through a detail-oriented approach and professional service. As a respected player in the hotel industry, this company values employees who provide top-quality customer service while adhering to strict operational standards and procedures. Their commitment to excellence ensures they maintain a positive reputation within the hospitality sector and among guests who choose their facilities for lodging and related services.
The company is currently seeking a part-time Guest Service Attendant to join their team.... Show More
The company is currently seeking a part-time Guest Service Attendant to join their team.... Show More
Job Requirements
- High school diploma or equivalent
- ability to communicate effectively in the primary language used in the workplace
- valid driver's license and clean driving record
- ability to move miscellaneous items up to 40 pounds
- willingness to work varying schedules including part-time hours
- adherence to company dress code and appearance standards
- compliance with safety and emergency procedures
- availability to use office machines and clerical tools
- maintain regular attendance
- pass employment eligibility verification such as E-Verify
Job Qualifications
- High school qualification or equivalent
- previous hospitality experience is advantageous
- strong written and verbal communication skills
- well-presented and professional appearance
- competency with Microsoft Office
- ability to learn on the job
- excellent customer service skills
- ability to multitask
- ability to work alone or in a team environment
Job Duties
- Provide the highest quality of service to the customers at all times
- greet customers immediately with a friendly and sincere welcome
- utilize guest's names in interactions whenever possible
- promptly respond to all guest-related concerns including complaints and special requests
- have a thorough knowledge of emergency and security procedures
- check guests in and out in an efficient and friendly manner
- post guest changes and compute guest bill using the property management system
- collect payment and make change for hotel guests following cash handling procedures
- promote the hotel's marketing programs
- track business via recording corporate and leisure information within the property management system
- handle guest mail and messages as per established procedures
- develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard calls according to proper telephone etiquette
- monitor room availability and handle special requests
- handle safe deposits by guests per established procedures
- keep lobby and guest areas clean and presentable
- offer and properly handle wake-up calls
- open and close shifts and make cash drops
- ensure all credit cards, cash, and change fund are balanced throughout each shift
- monitor the intake of currency to protect against counterfeit bills
- inform management of any guest or systems related complaints or problems
- communicate with incoming staff and management by logging pertinent information in the front desk log
- pass on guest lost and found inquiries to management
- monitor and maintain adequate office supplies for smooth operations
- develop and maintain knowledge of local attractions, restaurants, and area business
- develop and maintain basic knowledge of major interstates and roadways to assist in offering directions
- send and receive facsimiles for guests
- perform other duties deemed necessary by management within ability
- maintain proper uniform attire and personal cleanliness at all times according to brand standards
- practice safety standards consistently
- move miscellaneous items weighing up to 40 lbs as required
- work varying schedules to reflect business needs
- maintain regular attendance as per company standards
- hold a valid driver's license and clean driving record as required.
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Job Qualifications
Experience
No experience required
Job Location
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