Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The Victus Group operates within the hospitality industry, managing a variety of hotel facilities committed to delivering exceptional guest services and memorable experiences. Known for their dedication to quality and professionalism, The Victus Group continuously seeks talented individuals to join their team and uphold the high standards their guests expect. They foster a work environment that values integrity, respect, and excellence, ensuring a positive atmosphere not only for guests but for employees as well. This employer participates in E-Verify, emphasizing their commitment to lawful employment practices and verification, creating a trustworthy and secure workplace.
We are currently seeking a ... Show More
We are currently seeking a ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality preferred
- Strong communication skills in primary workplace language
- Ability to operate office machines and clerical tools
- Physical ability to move items up to 40 lbs
- Valid driver’s license with a clean driving record
- Ability to work flexible shifts including varying hours
- Willingness to adhere to company policies and safety standards
- Ability to maintain professional appearance and uniform standards
- Capacity to handle cash and credit transactions accurately
- Ability to respond to guest inquiries and complaints promptly
- Competency in basic computer skills and PMS systems
- Ability to work independently and as part of a team
- Participation in E-Verify employment eligibility check
Job Qualifications
- High school qualification or equivalent
- Previous hospitality experience would be advantageous
- Strong written and verbal communication skills
- Well-presented and professional appearance
- Competency with Microsoft Office
- Ability to learn on the job
- Excellent customer service skills
- Ability to multitask
- Ability to work alone or in a team environment
Job Duties
- Provide the highest quality of service to the customers at all times
- Greet customers immediately with a friendly and sincere welcome
- Utilize guest's names in interactions whenever possible
- Promptly respond to all guest-related concerns including but not limited to complaints and special requests
- Have a thorough knowledge of emergency and security procedures
- Know how to clean guestrooms to standards
- Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom
- Know how to operate all laundry equipment
- Keep maintenance personnel informed of all maintenance needs
- Wear proper uniform attire in accordance with brand standards
- Maintain personal cleanliness and neat appearance
- Practice safety standards at all times
- Be able to move miscellaneous items weighing up to 40 lbs
- Work varying schedules to meet business needs
- Check guests in and out efficiently and friendly
- Post guest changes and compute guest bill using PMS
- Collect payment and make change following cash handling procedures
- Promote the hotel’s marketing programs
- Track business via corporate/leisure information within PMS
- Maintain a positive relationship with hotel sale personnel
- Handle guest mail and messages per procedures
- Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard with proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per procedures
- Keep lobby and guest areas clean and presentable
- Offer and handle wake-up calls
- Open and close shift, make cash drops
- Ensure credit cards, cash, and change fund are balanced each shift
- Monitor signatures and authorization for credit card transactions
- Monitor currency intake to protect against counterfeit bills
- Inform management of guest or system complaints
- Communicate shift information in front desk log
- Pass on guest lost and found inquiries
- Maintain office supplies to ensure continuous operations
- Develop knowledge of local attractions and area businesses
- Maintain basic knowledge of major interstates for directions
- Send and receive facsimiles for guests
- Perform other duties as assigned
- Must have valid driver’s license and clean driving record
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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