Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a distinguished hotel known for delivering exceptional guest experiences and maintaining high standards of hospitality. This hotel prides itself on its commitment to excellence, providing a welcoming atmosphere for both leisure and business travelers. With a focus on superior service, comfort, and professionalism, the hotel has established a reputation in the hospitality industry as a premier destination with comprehensive facilities and amenities that cater to a diverse clientele.
The Front Office Supervisor plays a pivotal role in ensuring that the front office operations run smoothly and efficiently. This position assists the Front Office Manager by planning... Show More
The Front Office Supervisor plays a pivotal role in ensuring that the front office operations run smoothly and efficiently. This position assists the Front Office Manager by planning... Show More
Job Requirements
- High school diploma or GED
- two or more years of related experience and/or training preferred
- proven leadership ability
- excellent communication skills
- customer service orientation
- problem-solving skills
- proficiency with computer systems
- ability to remain calm under pressure
- English proficiency
- flexibility in scheduling
- professional appearance
- completion of required training
Job Qualifications
- High school diploma or GED
- two or more years of related experience and/or training preferred
- proven ability to lead, mentor, and train team members to meet or exceed guest expectations
- excellent customer service and communication skills
- ability to work with diverse populations
- strong problem-solving, reasoning, and attention to detail skills
- proficient in basic mathematics and computer systems, including accounting or property management software
- ability to remain calm and effective during high-volume periods or emergency situations
- ability to read, write, speak, and understand English
- ability to work independently and collaboratively
- completion of all required training
- flexibility to work varied schedules including weekends, holidays, and alternate shifts
- maintains a clean, professional appearance and demeanor
Job Duties
- Provide guidance, leadership, training, and coaching to front office team members including guest services, registration, room inventory, PBX/communications, and bell services
- assign work, manage daily workflow, and ensure adequate coverage
- provide performance feedback, support evaluations, and communicate work-related concerns to management including disciplinary issues when necessary
- serve as a subject-matter expert and may be assigned timekeeping authority
- ensure guest services agents review expected arrivals, follow check-in and check-out procedures, maintain accurate guest billing, and handle reservations during non-standard hours
- maintain consistent service standards that enhance guest satisfaction
- ensure all team members adhere to established hotel policies and procedures
- ensure staff maintain current knowledge of hotel services, facilities, pricing, policies, and local area information
- resolve guest complaints within scope of authority and escalate issues as needed
- handle challenging situations with patience, tact, and professionalism
- communicate effectively with other departments to meet guest needs
- keep management informed of guest complaints, safety concerns, unusual incidents, missing items, or disruptive behavior
- follow all safety policies and procedures and report potential hazards promptly
- take immediate action in emergency situations
- comply with OSHA regulations, PPE requirements, and the hotel’s HAZMAT program
- report damaged, lost, or improperly fitting PPE to management
- maintain regular and punctual attendance according to scheduled shifts
- perform guest services agent or other departmental duties during peak periods or as needed
- attend required training sessions and meetings to enhance job knowledge
- respond to emergency calls and ensure service continuity
- run and analyze operational reports related to guest satisfaction, occupancy, revenue, and competitive performance
- report unsafe conditions, maintenance needs, and workplace accidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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